One of the easiest ways to help prevent fraudulent retirement account activity is for plan participants to add a current, valid email address to their account. With an email address on record, BPAS will confirm by email any time activity occurs on their account. Would it surprise you to know that many people still haven’t updated their accounts to include their email address? Taking a few minutes to add an email address to one’s account can provide peace of mind for the future.
Why do we need participants’ email addresses?
Having a current, valid email address on record with BPAS allows us to automatically notify participants about activity on their accounts, including:
- Alerts for account login to new devices
- Notification of account activity
- Password resets
- Optional participation in our GoGreen option to receive electronic statements
If participants see an email from us about activity they didn’t initiate or a login to a device that they don’t recognize, they can quickly contact our customer service team to help mitigate fraudulent activity on their account.
How can you help?
BPAS will never send participants a link asking them to update personal account information, including their email addresses. By having the employer or plan sponsor send the communication directly to plan participants, we can avoid the possibility that participants will think they’re receiving a phishing email or that we’re soliciting unnecessary information. We’ve posted a sample communication that you can use on our Plan Sponsor Bulletin Board. Although we’ve included a link to the login page, participants can go directly to our Participant login page at https://www.bpas.com/participants without clicking any links.
Have questions? We’re here to help. Contact your plan representative with any questions.