Customer Service Representatives are available Monday through Friday. If your call is received during non-business hours, you will have the option to leave a voicemail message for a return phone call the next business day.  You can also submit your question to us at any time via email; to do so, please select the link below.

Retirement Account

866-401-5272 (toll-free)

315-292-6900

8:00 AM to 6:30 PM EST

To reach our Customer Service Team: option 3, option 3

     Email

Flex Account

866-401-5272 (toll-free)

8:00 AM to 6:30 PM EST

To reach our Customer Service Team: option 3, option 4

Email